BY PURCHASING THIS TICKET YOU ACCEPT THESE TERMS & CONDITIONS
This document governs the purchase, access and use of tickets for events organised by Dantz, a brand managed by Contemporary Concept, S.L. (Tax ID B42893230), with registered office at C/ Goikale 12 bajo B, 20160 Lasarte-Oria (Gipuzkoa), Spain (hereinafter, the “Organiser”).
These terms apply to all tickets purchased through Eventim or other officially authorised sales platforms, as well as to access to and attendance at the venues where the events are held.
1. NATURE AND USE OF THE TICKET
The ticket is valid for single admission only, unless expressly stated otherwise.
Any manipulation, alteration, photocopying, reproduction or use of the ticket for advertising, promotional or unauthorised purposes is strictly prohibited.
If a ticket cannot be validated, has been altered, duplicated or already used, access will be denied.
In the event of duplicate codes, only the first ticket correctly validated will be considered valid.
The Organiser is not responsible for tickets purchased outside official sales channels.
2. NOMINATIVE TICKETS
Tickets may be nominative where expressly indicated during the purchase process.
The Organiser may request official identification to verify the ownership of the ticket.
Attendees must retain their ticket for the entire duration of the event.
A change of ticket holder may be permitted free of charge upon request to info@dantz.eu, subject to the deadlines and conditions established by the corresponding ticketing platform.
3. ACCESS TO THE EVENT AND RIGHT OF ADMISSION
The Organiser reserves the right of admission in accordance with applicable regulations, in particular:
-
Law 10/2015 on Public Shows and Recreational Activities of the Basque Country, when the event is held therein.
-
Regional Law 2/1989 on Public Shows and Recreational Activities of Navarre, when applicable.
-
Equivalent national or regional regulations in other territories.
Access may be denied or attendees may be removed from the venue if they:
-
display violent, dangerous or disruptive behaviour,
-
fail to comply with event rules or staff instructions,
-
attempt to enter with prohibited objects,
-
are clearly under the influence of alcohol or drugs,
-
access unauthorised areas.
Once the event has started, access may be restricted in accordance with specific event rules.
4. SAFETY RULES AND PROHIBITED ITEMS
For security reasons, attendees may be subject to checks and inspections upon entry.
Access is prohibited with:
-
weapons or dangerous objects,
-
illegal substances,
-
glass or potentially harmful materials,
-
pyrotechnic material,
-
professional audiovisual recording equipment without express authorisation.
Failure to comply with these rules may result in denied access or expulsion from the venue.
5. RECORDINGS AND AUDIOVISUAL CONTENT
Audio or video recording inside the venue is prohibited without the express authorisation of the Organiser.
By accessing the event, attendees consent to the capture of images and/or videos in which they may appear, which may be used by Dantz for informational, documentary and promotional purposes, without financial compensation.
Images will be used in a contextual and respectful manner, in accordance with applicable data protection and image rights regulations.
6. CHANGES, REFUNDS AND WITHDRAWAL
6.1. Changes and refunds
As a general rule, no changes or refunds are accepted once the ticket has been purchased.
However, the Organiser may assess justified requests in exceptional cases, such as:
-
technical errors attributable to the ticketing platform,
-
duly accredited serious illness,
-
other duly justified exceptional circumstances.
Requests must be submitted to info@dantz.eu.
6.2. Right of withdrawal
In accordance with Article 103(l) of the Spanish General Law for the Defence of Consumers and Users, there is no right of withdrawal for the purchase of tickets for events with a specific date or period of performance.
7. CANCELLATION OR POSTPONEMENT OF THE EVENT
In the event of cancellation or postponement:
-
The Organiser will inform attendees of the new date or refund procedure.
-
In the event of definitive cancellation, the ticket price, including management fees, will be refunded in accordance with applicable law and the policies of the sales platform.
Refunds will always be processed through the original purchase channel.
If the event is suspended once it has started due to force majeure, no refund shall be granted except in cases provided for by law.
8. RESALE
Unauthorised resale of tickets is strictly prohibited.
Resale is only permitted through official channels enabled by the relevant ticketing platform and always on a non-profit basis.
The Organiser reserves the right to invalidate any ticket resold outside such channels.
9. ACCESS FOR MINORS
As a general rule, Dantz events are intended for persons over 18 years of age, unless expressly stated otherwise.
For public or family-oriented events, minors may attend when accompanied by a responsible adult and subject to compliance with the conditions and documentation required.
Each event may establish specific conditions for access by minors, which will be communicated in advance.
10. OUTDOOR EVENTS AND WEATHER CONDITIONS
Many Dantz events are held outdoors.
The Organiser shall not be liable for:
-
adverse weather conditions that do not reasonably prevent the event from taking place,
-
discomfort caused by weather conditions (rain, wind, cold).
The event will only be cancelled if weather conditions pose a risk to the safety of the public, artists or technical staff.
11. COMPLAINTS
Complaints may be addressed to:
-
Dantz / Contemporary Concept, S.L., as the event organiser.
-
Eventim or other official platform, as the sales intermediary.
Tickets and proof of purchase must be provided.
12. CONTACT
For any enquiries related to the purchase or use of tickets, please contact: